Olivia here from the Shopify team. Thank you for sharing your question with our network, I’m happy to look into this with you.
It sounds like you’ve created a custom discount code for a number of specific customers, but they’re unable to apply the discount code to their orders? Do you know if these customers are receiving an error message when trying to apply the discount code? If so, please provide me with a screenshot of the error message so I can look further into what may be causing it. If there is no error message, could you please elaborate more on what you mean by the code not working?
Olivia | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog