Does the customer facing display feature exist in ecommerce platforms?

shopanemoia
Tourist
5 0 4

Does Shopify have Customer Facing Display hardware? I've been considering switching to Lightspeed (in fact I've been paying for it for over a year, trying to find the time to move inventory over and set up), because transparency is incredibly important to our business, and we want our customers to be able to see the cost of everything as we ring it up, in case there's any discrepancies or the total ends up being more than they were thinking. We don't ever want a customer to walk out with buyer's remorse. It would also be nice if they could see their rewards on the CFD, and have the option to cash in rewards points for coupons. It would also speed up checkout if we were able to do so.

Jess Love, Proprietress
Anemoia Mercantile
@shopanemoia
Replies 7 (7)

RubyWalker
Shopify Partner
37 5 12

Yes, of a sort. Check out the Shopify Customer View app:

 

https://help.shopify.com/en/manual/sell-in-person/hardware/customer-view-app

 

You can install this app on any suitable Android device, link it to your POS and mount the device appropriately for the customer to view. As you ring up items, they display on the device with a running total and any discounts. When you go to checkout, a message appears to show the final amount the customer needs to pay, and after payment the customer can also select to email themselves a receipt. If you’ve added a customer to the order, their name displays at the top of the screen and the email receipt loads their email address etc.

 

We don’t use it in our store, but we tested it and it seemed to work fine. YMMV.

shopanemoia
Tourist
5 0 4

Thanks @RubyWalker! Do you by chance know if it has the ability to integrate payment? Either tap to pay or a plug in chip/swipe device?

Jess Love, Proprietress
Anemoia Mercantile
@shopanemoia
RubyWalker
Shopify Partner
37 5 12

The Customer View app is purely a repeater running on a second device for the customer's benefit. You still need the basic POS system (tablet/scanner/card reader/receipt printer etc) to process the transactions. The Customer View app links with the main POS tablet via WiFi and shows the items, per the description above, as you ring them up on the main system.

shopanemoia
Tourist
5 0 4

I understand I still need the POS system, I was just hoping to find a device that I could integrate payment. I’ve never used android, so I don’t know what hardware/card reader options there are. I’d ultimately like to have an all-in-one customer facing display and card reader, so the customer doesn’t have to use 2 different devices during a transaction, to eliminate confusion. 

Jess Love, Proprietress
Anemoia Mercantile
@shopanemoia
RubyWalker
Shopify Partner
37 5 12

Jess, no I don’t think you can easily achieve that. The Android device in this case is a standard phone/tablet and the Customer View app is just for display purposes (it has no built-in payment capability, irrespective of the hardware its running on). Meanwhile, the payment devices currently supported by Shopify don’t have the itemised display that you would want (they’re essentially for payment, not display). The closest in hardware terms is probably the Shopify POS Go device, which does have integrated scanning and payment capability, but doesn’t currently support a Customer View type operation. Maybe one day 🙂

 

For now, therefore, I think you would need two devices; an inexpensive android phone or small tablet for the customer to look at (only), mounted next to or above the card reader device for payment.

 

Someone else may have a better idea of course (or even be able to make you a nice integrated stand/dock for the two devices!)

baltasarb
New Member
12 0 0

Do you know if through this APP the client can accept the privacy policy when registering?

BB8
Tourist
4 0 3

One of the main reasons I'm planning on switching to a different POS. Their workaround is clunky at best, check out the 2 stars rating on their Customer View app. I'm surprised they haven't found a way to paywall a Customer Facing display setup yet.