Draft orders not persisting to Shopify POS

[LiftDigital]

One of my clients is using a booking app for customers booking her wellness services through her website.  Whenever she uses the booking app to create manual bookings for her customers, the booking app automatically create draft orders with all the details in it for the customer (associated with the booking).  However, when the customer comes into her clinic, the draft orders created by the app don't persist to the Shopify POS draft area, so we are not able to check them out from the draft order on the POS.  We've tested so many booking apps (Sesami, appointo, easy appointment booking) and they have all noted this seems to be a restriction from Shopify.  (Draft orders created by Apps using api's don't show up in POS)  Anyone else experience this or have found a solution?  

[SealSubs-Max]

Hello.

While not exactly the same use-case, our app uses draft orders to apply discounts and we had no issues with Shopify POS. We even tested extensively with the recent update Shopify made, which can be found in their changelog (February 29, 2024).

I think the best way would be to contact Shopify support directly in this case, they should be able to help you.

[soulchild37]

Hi LiftDigital,

I have developed an app for Shopify POS recently, which you can convert draft order (created from any apps) to a cart object which can be accessed from the POS.

The app name is Yagi POS Cart Helper (https://apps.shopify.com/yagi-pos-cart-helper ), the app comes with a 14 days free trial which you can give it a try. (I am happy to extend it if you need more time, or let me know if you are testing it on a development store)

After installing your app, you can go to the draft order (in Shopify Admin) which you want to make accessible on POS, then click "More actions" > "Create POS Cart" :



After this, you can access the created cart on your POS (You will need to add the "View Saved Cart" tile on POS first) :

Hope this can help!

Regards,

Axel Kee (Developer of the Yagi POS Cart Helper app)

[LiftDigital]

Thank you so much for your response!  This is hugely helpful!