Experiencing issues with your tap and chip card reader?

[BETHLAT]

Is anyone else having trouble with the tap and chip card readers?  I’m on number 3 and it’s less than 1 year.  
it will not connect. I go through the most ions of “forgetting” on the Bluetooth and pairing again but it will not pick it up. 
The first time was last Xmas. It took 9 days to get a new one 🤦‍♀️  I had to go back to my Square system. 
‘Shopify did replace it as they couldn’t figure out what was wrong with it.    After that I purchased another one just in case so I am never in that situation again but now it’s gone again.  So frustrating I’m looking at trying something else.  

[storefrontRVLT]

We have the same issue. We are running the current version of Shopify POS and our Bluetooth connection to Tap & Chip disconnects several times per day. Receipt printer is rarely working anymore. They are less than 2 years old, I think the Tap & Chip is a year old.

[Lawson_Thalmann]

The Tap & Chip does that from time to time for us as well. But, we've had better luck with the newer card reader model: https://hardware.shopify.com/products/chipper-2x-bt-card-reader?variant=40990756536376

[BETHLAT]

I’m in Canada and unfortunately that reader is not available here yet 😒

[Micklemacks]

Same at my store now. I bought a new reader und updated everything but it still disconnects