Prior to this last update which made POS retail even less user friendly, we could use our Apple keyboard to log in with the pin pad. Please bring this feature back, it is helpful for those with challenges using touch screens.
I connected with our retail team to share this feedback and they confirmed that this is a feature that should be supported, but they have received a few reports to the contrary.
Please contact our retail support team through the support tab in your POS app to report this and submit logs for our technical team to review. Hopefully this is something we can get fixed soon!
Thanks so much for your reply. You are welcome to have them contact us directly - going through the on hold system and getting tier 1 support and getting lucky or not with someone that understands the request is not the help we are looking for. Can you not fix this across the board? We can't use the keyboard to use the counting tool when counting the cash drawer at open and close either. Thanks.
Thank you for that feedback @petgrocer.
As this issue doesn't appear to be widespread, but only affecting a small number of merchants (at this time anyways) it isn't something that can receive an immediate "fix". Our retail team will need to investigate the cause of the issue, which requires access to your POS logs and verification of your merchant account.
I recognize your concern and want to assure you that by reaching out from within your POS app will directly connect you with the appropriate support for this issue. You can share this forum thread with them as well if they have any questions about the request for investigation.
If you have had other conversations with our support team in the past that were not up to your satisfaction, I would encourage you to reply back to the ticket you received (via email) to share your feedback directly with the agent. Our support tickets are regularly reviewed for quality and we strive to always provide world class service on every interaction. If that was not the case, letting us know through your ticket is the best course of action.
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