Feature Request: Update changelog and helpfiles

petgrocer
Trailblazer
191 2 275

Black Friday is here and we have sales galore! Clients are super excited! We have it all set up in our admin for all the products manually selected to combine discounts.

 

Then the day comes and we find out half way through the busiest day of the year that the discounts DON'T combine on the POS. I call in to say I've triple checked my settings and the rep tells me it's a known error. Happened a few months ago. So if this is the case why oh why is Shopify NOT updating the helpfiles or changelog? Why would you not inform your merchants BEFORE BLACK FRIDAY that the discounts don't work on POS? We already have to use two systems at every checkout because of the lack of basic POS features, and now we are further extending the time it takes to check out a client because we have to MANUALLY check every single item in the order and MANUALLY adjust every single item on the invoice. I can't believe there was no communication before Black Friday. I mean I can, because...Shopify. But I remain hopeful. Surely the shareholders want more success for the clients instead of less. Shopify went to the trouble to change the colour scheme and code in a special BFCM date code for tracking sales. They know it's a thing. They have staff time assigned to those changes. So for the love of all that is holy would you please please please update the helpfiles AND the changelog! Thanks.

Reply 1 (1)

petgrocer
Trailblazer
191 2 275

Hey shopify, you are at it again!

 

Today I had to waste my time and your agent's time, trying to find out where the 'edit' button for variants disappeared to. If you UPDATED YOUR CHANGELOG it would reduce frustration for clients. A novel idea for you but maybe your shareholders would like to try that.

 

Missing edit button for variants is gone because you now click the actual product. Nice change actually - too bad we had to waste  time and get angry all over again because you can't bother to update your users on changes that affect how they use the system day in and day out. FTL.