Frustration with purchase protocol

Diane53
Visitor
1 0 0

While making a purchase, how do I choose Canada as a delivery point?  It does not show up as a country 

Reply 1 (1)

Blair
Shopify Staff
1850 253 223

Hi @Diane53,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with adjusting your shipping settings, to ensure this gets resolved. To confirm I'm fully understanding, are you completing a purchase online and looking to ship to Canada? 

 

If so, it is your shipping zones that determine what countries and/or regions customers can purchase from. To ensure the shop ships to customers within Canada you will need to update this zone from within the Shopify admin. To achieve this, you can:

 

  • Head to Settings > Shipping and delivery, from the Shopify admin.
  • Next to the shipping profile where you want to edit a zone, click Manage.

  • Next to the zone that you want to edit, click the ... button.

  • In the drop-down menu, click Edit zone.

  • In the Search countries and regions section, select the country Canada.

  • Click Done.

  • Click Save.

 

Once successfully completed, you can confirm these changes have been applied by placing a test order. The checkout page should now display Canada as an available country to ship to. For more information on this, you can check out our Setting Up Shipping Zones documentation as it touches on this further. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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