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Google Merchants Misrepresentation Suspension -Google Not Providing In Depth Details-

Shvets87
Excursionist
20 0 1

The site is new for only 2 months.

Could someone take a look at my site and help me out? https://marktrend.de/

Based on the information about your business, there is reason to believe that your customers are being deceived on Google. Please review the Misrepresentation Policy and customize your Merchant Center account and/or online store.

Your Merchant Center account and online store must adhere to the following best practices and guidelines

  • Be honest about your company identity, business model, policies and interactions with customers
  • Draw attention to your good online reputation with reviews, logos or badges
  • Use a professional design with an SSL certificate for your online shop help_outline
  • Provide information in the company data settings in Merchant Center help_outline
  • Follow SEO guidelines, increase your chances of being considered for seller reviews, and align product data in your Merchant Center account with that in your online store
Accepted Solution (1)
EmmanuelFlossie
Shopify Partner
2993 222 716

This is an accepted solution.

If the address allows for regular mail, to be delivered to that address, and you receive it. Then this is fine. If the address needs more details to be received by you, then you are missing details.

 

Think of the postman, is the postman able to deliver the mail, with the address you have provided? If yes, your all good, if no, then this is an issue and you must provide a full and clear address, that can be resolved by the postman and Google maps.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

View solution in original post

Replies 7 (7)

EmmanuelFlossie
Shopify Partner
2993 222 716

It looks like you are drop shipping, so make that you have a high quality website and products. Currently your website is no different than any other. So Google will most likely not see any value.

 

For example, focus on a niche, and have your website design fit that niche. 

 

Build up reputation so that Google can see you are trustworthy (real reviews)

 

Missing contact link in the footer

 

Business address is not valid.

 

You may have more issues, as checking a website requires a lot of work, you should check yourself, to get you started below are some links.

 

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Shvets87
Excursionist
20 0 1

Thank you very much for your reply and your time spent on me.

You've written (Business address is not valid.) I can't understand it. I honestly gave this address where I live. Or do I have to rent an office from some firm? Please explain to me in detail what is wrong with the address. I would be immensely grateful to you. 

EmmanuelFlossie
Shopify Partner
2993 222 716

So your telling me that the address is complete, and that anyone with that address can find where your business is. If that is the case, then nothing to worry about.

 

To me, it sounds like the apartment number is missing.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Shvets87
Excursionist
20 0 1

But I don't have a flat number on the contract. I only have a first and last name. In our building, everyone has a first and last name.
Can this be the reason for the blocking?

EmmanuelFlossie
Shopify Partner
2993 222 716

This is an accepted solution.

If the address allows for regular mail, to be delivered to that address, and you receive it. Then this is fine. If the address needs more details to be received by you, then you are missing details.

 

Think of the postman, is the postman able to deliver the mail, with the address you have provided? If yes, your all good, if no, then this is an issue and you must provide a full and clear address, that can be resolved by the postman and Google maps.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Shvets87
Excursionist
20 0 1

Can you please tell me how much this job will cost for me? Can you do it?

Shvets87
Excursionist
20 0 1

Good afternoon. Yes, I found in the contract the number of the flat and the floor and on which side it is located. Do I have to specify that? Because in Germany it's not mentioned anywhere. Just Failia and Name. I looked at other German websites and they don't have these details.