How can customers easily check their gift card balance?

[ShawnBouchard]

Good day! I've put in the request via email and phone, but wanted to rally the forum to maybe submit your own feature requests. With a brick and mortar store, customers that received a gift card as a gift want to know what the balance is before shopping. Which results in them standing in line, then asking what their balance is. Unfortunately there is no easy way to do this. There is no "check balance" button. 

So we've resorted to adding a $10,000 product, available on POS only, then you add it to the cart, scan the payment gift card, see what the Gift Card WOULD pay for, then delete the cart and advise the customer. 

But this regularly results in the customer seeing $10,000 on the customer view screen and being confused. What a feature to lack...

[AdrianExpert]

What would you consider a fair price for the app? We'll consider to change the price policy for it even if you suggest to make it lifetime free or charge.

[coastalartisan]

I personally would really love to see a free option for those of us getting started with shops - I understand paying but honestly paying half the fee of the basic shopify plan (which is a plan most people getting started stay on for quite a while) doesn't make sense to me - it would cost a small business starter a fortune in apps to get established. This really is functionality that Shopify should have sorted out by now - I mean, Big Commerce has it so it's hard to imagine Shopify not having it. So while I completely understand the charge, I'd love to see a beefy free version for those of us getting started - to help us build business (and keep it) by making logical information accessible to customers and save us admin work that shouldn't be necessary.

Thank you so much Adrian for your consideration.

[Discmayhem]

I 100% agree. I'm so tired of requesting help to simple features that should be included on the POS and even on the backend without being told I  will need to install another app. The apps add up, conflicts with other 3rd party apps at times, and can slow down our online store speed. I have been asking for this feature for a long time with no results. Shopify continues to make running a store time consuming by removing features that did work or adding the ridiculous amount of clicks to go through the sale process.

[roundabout]

hey guys, we would also be very interested to have this feature on the shopify core! 
Did anyone find a alternative solution meanwhile ?  

[AdrianExpert]

You may check this one: https://apps.shopify.com/gift-card-hero

It has balance check and lots of other features.

[ShawnBouchard]

You've already shilled your app here. 

Not a chance I'm paying $15 USD a month to simply check gift card balances. This is a feature Shopify needs to offer as part of their $89usd / month plan, or in the pos "pro" app. 

Shame on Shopify, please call in the feature request. Less comments here, and more phone calls in please. 

[Discmayhem]

Again well said, every time I call into Shopify I mention this and ask if there's any update. The usual response is they have the  information and make a priority if they feel it is something needed. In other words falls into the no mans land and nothing is done about it seeing how I commented back in Feb of 2021. Shopify really needs to step it up.

[Discmayhem]

I agree that it should be included with Shopify Pro. All the apps we have to install is getting out of control and expensive just to have the basic functions needed to provide for our customers. Every single time I call Shopify, they will respond at the end; Is there anything else we can help you with. I reply that is a loaded question and are you ready, gift card check balance, bulk editor features would like the old format back, (not user friendly), media box should be tied to the variant box when you delete a variant so it will delete the matching image at the same time. Need to streamline our workflow. To this day still nothing and the gift card feature they did add is useless. can't scan the card for a balance check. 

[roundabout]

Hey all, i actually found a pretty solid app that can be installed in the
storefront within seconds. It also offers a POS Title and a Dashboard.
The app is called gift-card-hero <>.

But yeah, you're right. Something that shopify could have done for ages.

Hope this helps.

[Leslie1976]

Totally agreed...this feature request started all the way back in 2019 , but now in 2022 it is still not available. 

From a customer perspective, being able to check the balance of their giftcard should be the most basic right they should have...yet this is not available for some reason.

[soulchild37]

It seems like now we can scan the gift card QR code by tapping the scan icon in the home screen of POS : 

After scanning the QR code, the gift card balance and expiry / disabled date will appear.

Hope this can help!

[thefoalyard]

What if we don't use POS? 😞

[Chris_Hantis]

Hey Shawn,

I agree this should be native. I actually have an app (laughable, I know) that solves this.
The app is simple, inexpensive ($2 per month, $5 per month for Plus) and hopefully will be part of Shopify POS one day. 
Check GiftCheck Pro -> https://apps.shopify.com/gift-card-balance