How can I accurately report custom sales from POS?

[andyknorr]

Hi,

I'm trying to get a report on all Custom Sales from POS, by filtering on Product title = "Custom sale".

I don't seem to be getting all of the sales through though.

Has anyone else had any success with reporting on their custom sales from POS?

Thanks in advance,

Andy

[CloudlabSam]

Hi there - it might help if you included a screenshot fo what you are seeing.

[andyknorr · Accepted solution]

I spoke to online support - they advised using the standard sales by product report, setting the filter to product id of n/a and product vendor of n/a - this worked perfectly. Thanks to all who made suggestions.

[thefourthplace]

Where do I find this report? I don't see one my that name under Analytics -> Reports

[andyknorr]

Reports Screen

[thefourthplace]

Either there's something wrong, or that report requires a plan I don't have. (I have Shopify POS Pro.)

[andyknorr]

I'd try talking to support - they will be able to sort it out for you as I think we are on similar plans.