How can I auto-adjust currency based on customer location?

[Knight1341]

Hi everyone, how can I make the currency change in the options based on the customer's location? My store's main currency is USD. I bought it on sale, so I can't change it.

[Elias · Accepted solution]

Hi, @Knight1341.

Thank you for reaching out and posting this question!

I understand that you've bought a store and you're looking to change the store currency. Before moving forward with changing the store currency, it's important to note that you can only have one default currency for your store and you can use currency converters to help approximate the payments for foreign customers. If your store is using Shopify Payments, then you can also consider selling and getting paid in different currencies.

If you still want to change the store currency, then I'll need to let you know of a few things that might occur and the steps you need to take after making the change. Since the store may have already made a sale with a specific currency, then these main impacts might occur:

Reporting

When changing currencies, our reporting doesn't factor in the difference between currencies. So if you had $500 USD processing, that would show as $500 in reports. Say the next day you switch to CAD, the report would still read as $500 for previous processing. So there's no clarification between currencies if the currency symbol is the same as before and since $1 CAD is not equal to $1 USD, the reports, in theory, will be wrong going forward.

You can, however, set a “date range” for the data they are reviewing, to exclude any transactions that might have been processed in a different currency before the specific date of the currency switch.

Product Pricing

Since the dollar amount between currencies is not the same, a product price’s value could mean something different if the currency is adjusted and impact your margins. Ex - $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.

Apps

Some apps may have limitations when it comes to changing currency. If you need to know if this will affect any of the apps you have listed on your store, you will need to reach out to the app developer directly for more info.

Making any adjustments to your product pricing needs to consider in the currency difference. You will also want to review your product pages, themes, etc for currency information, that might need to be adjusted. Note that refunds will be processed in the new currency. If this is okay with you, then please get in touch with us via the Shopify Help Center and we'd be happy to further assist you with this through live chats.

If you have any other questions on this topic, then don't hesitate to let me know!