How can I cancel my POS Pro subscription before payment?

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How can I cancel my POS Pro subscription before payment?

Louise_Lee
Excursionist
39 0 23

Please can you point me as to where I can unsubscribe from the POS Pro add on? I had to activate the free trial to be able to remove staff members who previously had access to our POS, and have now be paywalled for the extra $89 per year.  I needed to add a couple of them to the staff for the online admin, but wasn't able to duplicate PINs until I deleted their original log ins.

Can someone tell me where I can turn the auto-subscription off before it kicks in for payment.

Accepted Solution (1)

Ollie
Shopify Staff (Retired)
2550 460 422

This is an accepted solution.

Hey @Louise_Lee.

Thanks for reaching out.

I appreciate the context that you have shared as that is super helpful! If you have recently activated the Shopify POS Pro trial, you can opt out at any time by navigating to Point of Sale Channel > Locations as the admin of the store. With that being said, when you choose to downgrade from the POS Pro trial (paid subscription) to the POS lite (free subscription), you will no longer have access to the Pro features.

Let me know if you have any additional questions, happy to help out.

Ollie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Replies 2 (2)

Ollie
Shopify Staff (Retired)
2550 460 422

This is an accepted solution.

Hey @Louise_Lee.

Thanks for reaching out.

I appreciate the context that you have shared as that is super helpful! If you have recently activated the Shopify POS Pro trial, you can opt out at any time by navigating to Point of Sale Channel > Locations as the admin of the store. With that being said, when you choose to downgrade from the POS Pro trial (paid subscription) to the POS lite (free subscription), you will no longer have access to the Pro features.

Let me know if you have any additional questions, happy to help out.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Louise_Lee
Excursionist
39 0 23

Thanks, didn't see that for some reason! Sorted, thanks for your help!