Solved

How can I check out with free items in my store?

maurinclan
Explorer
52 1 31

I have some items in my shop that have no charge for fabric selection purposes.  I did a test checkout, and this is what came up on my screen - 2022-02-17 (3)_LI.jpg

How can I fix?  I have these items set as "Not a physical product"

Accepted Solution (1)

Mac
Shopify Staff
1688 176 277

This is an accepted solution.

Hi, @maurinclan

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

Great job on taking the initiative to test your check out and locate this issue. While there may be several reasons causing it, we're here to get to the bottom of it. The first thing is to ensure that you have shipping rates setup for the country and location of the shipping address you are testing. This lets our system know that the customer is using valid address that fits under the accepted rates. This can be found in your shipping rates under Settings > Shipping in your admin. 

 

Next, you will want to check all of your shipping profiles and make sure that they have matching shipping rates so that customers can check out with all their items at the same time. You will also want to ensure that your digital products are added under these shipping profiles as well. 

 

If you are still not able to find the issue please don't hesitate to reach out to our live support for additional help with this. To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. 

 

Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Mac
Shopify Staff
1688 176 277

This is an accepted solution.

Hi, @maurinclan

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

Great job on taking the initiative to test your check out and locate this issue. While there may be several reasons causing it, we're here to get to the bottom of it. The first thing is to ensure that you have shipping rates setup for the country and location of the shipping address you are testing. This lets our system know that the customer is using valid address that fits under the accepted rates. This can be found in your shipping rates under Settings > Shipping in your admin. 

 

Next, you will want to check all of your shipping profiles and make sure that they have matching shipping rates so that customers can check out with all their items at the same time. You will also want to ensure that your digital products are added under these shipping profiles as well. 

 

If you are still not able to find the issue please don't hesitate to reach out to our live support for additional help with this. To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options. 

 

Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog