How can I correct a wrong item sale and cancel a refund notification?

Olivia-rose-p
Visitor
1 0 3

I just rang up a customer in my store using my Shopify POS. I later realized that I rang up the wrong item. I went back and added the item the customer did take home and then tried to return the wrong item so that it would go back into my Shopify inventory. It is now saying that I need to refund my customer and that I made $0. But this is not true - I should have a sale showing up on my home page. How can I cancel the refund owed notification and see my true sales? 

Replies 2 (2)

northstarvfr
Visitor
3 0 0

Same issue here. If anyone knows how to fix the issue, please let us know!

Blair
Shopify Staff
1925 256 228

Hi there, 

 

Thanks for reaching out to the Community. 

 

If you haven't done so already, I'd encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn't have access to any account-specific information through the Community. They will be able to take a closer look into the order and ensure this gets resolved. 

 

Please let me know if you have any troubles connecting with us. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog