How can I get a subscription refund from POS?

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I need a subscription refund from POS Shopify. My account has been inactive for a while now, as I created a whole new store and is working on getting it up and running. I specifically remembered deactivating it, however, I am still being currently billed for an app that I have not used and is not using. I can't find anywhere how to contact customer service to shut down my account and request a subscription refund. Please help. 

Reply 1 (1)

Shopify Staff
1688 177 278

Hi, @qwerty5!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.


I appreciate you taking the time to outline your situation. I understand that you have created a new shop but are still being billed for an inactive shop. In this case, we will need to access your account to gather more information. However, please note that we are unable to provide account-specific support via Community Forums.


To continue receiving assistance, I recommend accessing our Help Center, where you can find live support. You can ask the Virtual Shopify Assistant to contact support, and it will guide you through the next steps on how to connect with a team member.


Please let me know how it goes, and if there's anything else I can assist you with!

Mac | Social Care @ Shopify 
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