How can I process a return in the Shopify POS system?

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Hello I would like to return an item in the Shopify Pos system. I have watched a video and think I do not have the 'return' option. How do I get this right


Reply 1 (1)

Shopify Staff
2296 253 513

Hey, @Ansofie 


Happy to help out today! The lack of a return button here would indicate that this order is one that was previously edited, returned, or exchanged. If it has been changed, the order will not be able to be returned via your POS app. You will instead go into your Shopfiy admin (Admin > Orders) to refund the order.


If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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