How can I return items for a refund through chat line?

[Lovie1955]

I would like to return items to get my refund 

[Luna]

Hey, @Lovie1955.

Thanks for reaching out. I understand that you're hoping to return some items to our retail team. I'm happy to help.

Before we begin, may I ask if there is anything wrong with the product you purchased? Is it not working as expected or are you unhappy with the product? We're happy to help in any way that we can. If you'd like to speak with the retail team directly, please reach out to them directly here: Contact Shopify Retail Support. Once you have logged in, type your request in 'Ask about a topic', scroll down to 'Get Support' and then click 'Continue'. 

If there's anything I can help with in the meantime, please let me know. How has everything else been going with your store?

[Luna]

Hey, @Lovie1955.

Just checking in with you! Were you able to reach our Retail Support team? I'm happy to continue helping if you have questions.

Best,