How can I verify my identity for online sales payout?

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Hi there,


My name is Jess and i am an owner of the outdoor collective. I have been trying for some months now to verify my identification so we can get paid out for the balance pending from online sales but unfortunately no matter what form of identification i use it will not verify me. Please help as we need to have these finds reimbursed to our bank account as soon as possible.


Thanks so much,


Reply 1 (1)

Shopify Staff
2968 460 609

Hi @TOC1 


I definitely understand your concern about getting this situation resolved and getting your payouts restored. Do you have an open ticket with our support team about the verification issues you are facing? If yes, please reply back to that open ticket to request help with the review. If not, please follow the steps below.


In situations like this our live support can escalate the issues you are having to the team that handles these reviews and they can assist in getting this resolved. Our standard support will not be able to directly assist you with this through live chat, it will be escalated to the review team and they will follow up with you through email to your account owner email address. 


To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options. 

Shay | Social Care @ Shopify 
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