How do you undo a "ready for pickup" notification?

[RagtagChris]

We are making extensive use of curbside pickup, as many are I'm sure. Its nice to be able to click "ready for pickup" to notify your customer that their order is ready. However, sometimes this is clicked on accident for a variety of reasons. We aren't worried about recalling the email that is sent or anything, we simply want the system to treat the order as not yet marked as ready for pickup.

I find it hard to believe that there isn't a simple way to do this, but for the life of me if there is I can't find it. Has anyone found a solution for this? Thanks.

[Olivia]

Hi, @RagtagChris!

Olivia here from the Shopify Team. Thanks for sharing your question, I'm sure other business owners will at some point run into this as well!

I assume you are referring to our local pickup feature for online orders? To re-iterate the steps to mark an order as ready for pick-up let's look at the flow together:

1. Under Orders, click the order that you want to fulfill.

2. Click Ready for pickup.

3. Set aside all the items for the customer.

4. Click Send notification to let the customer know that their order is ready to be picked up.

Note: 

Here's the catch! An order for local pickup can be edited either before or after you prepare that order. You can only edit local pickup orders in your Shopify admin or on Shopify mobile, not the POS app.

At this time, you must cancel and re-create the order to change the fulfillment from pick-up to shipping. The easiest way to do this would be by creating a draft order.

If you are using the POS app, you won't see this option to edit, however, you definitely will see it from either the Admin or the Mobile app. Could that explain why you weren't able to locate it?

If I have missed or misunderstood anything, please feel free to share a screenshot with me of what you see when you go to edit the order. That will give me further insight into your issue, and I will be better able to help you find the solution.

I look forward to connecting,

[kimlienle]

I don't see the option to undo the "ready for pick up" fulfillment.  it was clicked as ready on accident by an employee and we'd like to undo it just so that the system is accurate.

More Actions is just showing to cancel it, and i dont see any option when clicking Edit...

[image has been removed]

[Olivia]

Hi, @kimlienle!

Welcome to Shopify Community. Thanks for chiming in on this thread, I'd love to help you out.

I appreciate the proactive screenshot you provided! Just a quick note that our forums are public, so it's always a good idea to block out any identifiable information for your store, or customers. The best way to allow shipping on an order marked for pick up is to cancel it and create a new one. 

To give you further context, our local delivery feature was developed quickly in response to this year's unprecedented times. We are working on further developing this feature and enhancing it, and I have shared the feedback to allow a quick 'undo' button for orders that are accidentally marked for pick up. For updates like these and many more, keep an eye on our changelog page!

Warm regards,

[RagtagChris]

Apologies for not getting back to you. But no, I still don't see it. I'm an admin and accessing the orders through the backend of the website just as @kimlienle is.

I appreciate that the local pickup feature was added quickly, but I do hope this can be added as it seems like it should be a very basic function.

Thanks very much.

[kimlienle]

Okay, thank you for clarifying! I'll keep an eye out for that action-notification, assuming that it would be shared via email from Shopify?

And is there a way for me to remove that screenshot since "edit reply" is no longer available?

[Olivia]

Thanks for the reply, @RagtagChris.

I appreciate that, and I've made sure the feedback has reached the right teams internally.

As with all things development, even seemingly small changes in features can take time to properly assess and test before they can be rolled out to the public, @RagtagChris.

I can't make any promises on if or when this change would happen, but due to the large number of updates we do push out, the best way to keep informed is through our changelog page, @kimlienle. This is to prevent us from inundating your inbox with updates, and to help you find a neat record of previous updates in one spot. 

P.S. @kimlienle - Not to worry I went ahead and edited your post to remove the screenshot.

Please let me know if either of you have further questions,

[Island-ish]

I am wondering the same thing, accidentally tapped “picked up” and was trying to still find products one is missing:(

[RagtagChris]

Generally I try not to be too cynical, but the more I use shopify the more I'm convinced its geared toward milking its customers dry by withholding common sense features to they can be implemented with an app. I'd love to be proven wrong, but I'm going to assume this extremely obvious feature will never be added and soon we will all be encouraged to buy some new app called "Ready for Pickup!" 

[JJsgsg]

I also encountered the same problem. But seems like in 2022 Shopify still hasn't provided a basic solution like this.

[Olivia]

Thanks for reaching out, @JJsgsg.

We understand this feature is important for businesses, and all the feedback on this feature has continued to be logged and monitored. 

Since we may not be able to reply to everyone individually, you can expect a "like" on your comment to indicate it has been recorded with our product team. 

Warm regards,