How should I handle a high risk fraud alert on my transaction?

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I have received a fraud alert to let me know that a recent transaction through my store has a high risk of fraud.  What, exactly am I supposed to do with this information?  Shopify has already allowed the transaction to go through so why is this now my responsibility?  I pay for this service as a point of sale so it seems to me that Spotify should be ensuring that sales are legitimate.


-Clayton Haigh

Reply 1 (1)

Shopify Staff
1725 146 309

Hey, @ClaytonHaigh!


Welcome to Shopify Community.


Thanks for sharing your question with our network and expressing your concerns. Before we dive any further, I do want to clarify that Shopify invests a lot of time and resources into building our platform with state of the art technologies and the latest fraud detection abilities to help merchants better run their businesses. 


However as with everything on the internet, we cannot, and do not guarantee that all transactions on your store are made by good faith customers. Fraud prevention is still a very real part of running any business, including an online business. Therefore, the decision to capture a payment and whether or not to fulfill the order is ultimately your responsibility as the business owner. 


With that being said, we are here to support you as best we can while you navigate entrepreneurship. Make sure to check out this helpful documentation on what a fraud analysis means for your store, and how you can inform your decision on how you wish to proceed with the order. I also want to emphasize that you can choose manual or automatic payment captures on your store, to prevent payment from automatically going through without approval in the future.


I trust that provides further information, but let me know if you have further questions.


Warm regards,

Olivia | Social Care @ Shopify 
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