What's your biggest current challenge? Have your say in Community Polls along the right column.

How to change incorrect shipping cost in Facebook Shop?

How to change incorrect shipping cost in Facebook Shop?

ecoAV
Tourist
8 1 6

I currently link my Instagram & Facebook shops to my Shopify account, with all checking out done through Shopify. I've run into this problem with Facebook on desktop where it states I have a standard $10 shipping rate on all listings. Iff anything my standard costs are closer to $5. I imagine this was done by default, however I can find no way to change this setting, as I'm led to believe you must activate checkout on Facebook to make such adjustments (catch 22). I am live chatting with an fb rep now, and they claim they can only help with advertising issues. Anyone aware of this type of issue? Because I charge shipping by different weight categories, I feel activating FB/IG checkout will be overly complicated/not offer the shipping categories I require. Thanks!

 

Screen Shot 2022-03-02 at 5.54.48 PM.png

Replies 5 (5)

morganlt
Visitor
1 0 0

Was this ever solved? I'm having the same issue, except my shipping seems to have been set at $35!! I have no idea how to resolve this. 

Ammez
Tourist
5 0 4

I am also having this problem except it's only showing my most expensive international shipping price! I have no idea how to fix it.

dantewilliams97
Visitor
2 0 0

Ours is also showing the most expensive intl rate. Did you ever come to a solution?

nelocosm
Visitor
1 0 0

Also experiencing the same issue with mine being stuck at $20 

dantewilliams97
Visitor
2 0 0

We are having this same exact issue. Facebook said they are unable to help, and last time I spoke with Shopify, they said it was an issue that Facebook must resolve. Did anyone find a solution to this?