How to track damaged inventory reports monthly or quarterly?

TwistedRuby
Tourist
3 0 6

We receive damaged items returned by customers or customers damage items. We go into inventory adjustment and adjust the inventory and pick damaged, but where can we pull a report to show these items either end of the month or quarter etc.

Replies 11 (11)

Lsmith
Tourist
6 0 10

I have the same question!! Why has Shopify not responded as this question was posed back in July? 

TwistedRuby
Tourist
3 0 6

I have reached out several times and googled so much but  no answer! ! 

eoinoconnor
Visitor
1 0 3

Same issue here, would like to run a monthly report on "Damaged" stock (selected in the dropdown menu) in order to go back to our distributors. Cannot find a way to run this report. 

Lsmith
Tourist
6 0 10

We have been doing the same thing for damages all year…only to find out we can’t pull a report. So now I have gone back to documenting our damage and theft on a separate Numbers sheet. And I guess I’m out of luck for lost money in everything I put through Shopify since there is no way of pulling a report! 

bloomerie
Tourist
8 1 13

I'd like to know the answer to this, as well. Why record the reason in inventory if we can't ever reference it or mine the data? Did you (or anyone else) ever receive a response from @Shopify on this? 

TwistedRuby
Tourist
3 0 6
NO RESPONSE AND EVEN SPOKE TO MY REP ABOUT IT AND WAS SUPPOSED TO HEAR FROM A TECHNICAL PERSON BUT NOTHING!

Milkweed_Arts
Visitor
1 0 0

As I understand it, if you make the adjustments directly in Shopify, you won't be able to do the report.  If you install the Stocky app (it's a free app from Shopify) and you make the adjustments through Stocky, you CAN get the reports you want.  Took me a while to figure that out!

SleevesSold
Tourist
4 0 0

Is it retroactive? I recorded some large damages this year and now realizing that there is no way to pull that up. And they only save inventory history 90 days per product. 

bethandfrances
Visitor
1 0 0

would love to have an answer to this!

 

lgellen
Tourist
3 0 1

I just spent about 20 minute talking with support and they said this "The best way to include this in the information you have available in your Shopify account so the number of items can be registered and tracked later on would be to create a Draft order that contains the amount of product that have been stolen or damaged" 

when i asked about the option when changing inventory and where that information goes they said i needed to check each individual item in the system. i have over 5000 items that they want me to look at one at a time! WHAT A JOKE!!!! I wouldn't recommend Shopify to my enemy its such a scam. they keep saying download this and pay for that and itll fix your issues. NOPE. just more wasted money and no problems solved.  

lovekobico
Tourist
4 0 0

which report do you use to track damaged inventory?