Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, are you able to tell us more about this matter? What exactly are you paying for? What device and/or payment method are you using? If you could tell any more about your situation, that will give myself and other contributors a better understanding on how best to assist you moving forward.
I am definitely looking forward to hearing more from you. In the meantime however, feel free to try these local troubleshooting tips, if by chance the issue is more technical-related: