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insufficient staff account limit

Alp
Excursionist
25 1 21
  • Shopify gives 5 location and 5 staff you can add. IF you have 5 locations this means you can have 4 Retail Stores and 1 WH. We have Purchase Managers, Store Managers, Store Assistant Managers, Restockers, ITs for the website, social media agents, owner, general manager. All these people need to share only 5 ACCOUNT. 5. IF someone makes a mistake we don't know who did it. 

Shopify package has 5 accounts for 5 locations. The Advance plan has 15 accounts for 8 locations. Does Extra 3 location come with 10 extra people? than 5 location needs at least 12 account limit.  I don't think this is a mistake. Looks like Shopify pushing us to buy $3600 package.

 

Do you have only 5 employees or does everybody sharing their login information with each other at your stores?

Replies 5 (5)
Sambruce
Shopify Partner
1 0 5

I am also facing the same issue.
We have around 10 people from Directors to Sales Reps while Shopify only gives 5 and 15 staffs for Shopify and Advance plans.

And the difference in price between the plans ($79 and $299) is almost 4X.

Shopify shall at least consider ala carte staff accounts (maybe $5 per additional staff)

rratl
Tourist
6 1 6

We've run into the same staff account limit issues. We're in need of a 6th staff account and it appears that the $299 plan is the only option. That's too much to as a small business to pay for more staff accounts. The reduced cost in processing fees in the $299 plan doesn't add any additional savings till you're processing around $120K in sales every month, which we're no where near. I'm not sure why there isn't an a la carte additional staff fee, or a $149 plan that includes 10 staff accounts.

Roostcollection
Pathfinder
97 1 68

This is all because Shopify took there online platform and got greedy. Migrated it to POS and never gave it much thought.

HKJ
Pathfinder
89 4 30

@rratl wrote:

We've run into the same staff account limit issues. We're in need of a 6th staff account and it appears that the $299 plan is the only option. That's too much to as a small business to pay for more staff accounts. The reduced cost in processing fees in the $299 plan doesn't add any additional savings till you're processing around $120K in sales every month, which we're no where near. I'm not sure why there isn't an a la carte additional staff fee, or a $149 plan that includes 10 staff accounts.


You can add staff for $89 per month by switching to the POS Pro plan.

Lthomas
Tourist
6 0 2

Noticed this in the bottom of the post “You can add staff for $89 per month by switching to the POS Pro plan” I would like for someone to explain. We currently have two brick and mortar locations and we have the basic plan. All I need is more staff accounts so my employees can log in to the POS system to ring customers up. When we started with Shopify a little over two years ago we had unlimited staff accounts. Now we have only 5 and are required to have a work email address for these accounts. Ridiculous! If the business owner doesn’t need a email address to communicate with sales clerks why should Shopify make me have one? Why make me jump through all these hoops to make false emails just to be able to have a log in to work my register? Someone from Shopify please chime in what the cost is to upgrade to the pro plan for each location and exactly how many staff accounts does that give me? Thank you in advance for your time.