Inventory not recorded after receiving product

spowers
Visitor
1 0 0

I received products in Stocky, but it's not showing they we

Reply 1 (1)

Olivia
Shopify Staff
1681 144 295

Hi, @spowers!

 

Welcome to Shopify Community. Thank you for sharing your question with our network.

 

Stocky by Shopify is an inventory management application that is built to use for stores that have Point-of-Sale needs and locations.

 

Thus, if you successfully received a purchase order via Stocky, you can expect to find the stock filled at the POS location where you clicked "Receive and Sync Selected" as per the prompts. 

 

Have you tried to review all inventory via the Admin and your locations:

         > Products 

         > Inventory 

         > Filter by location in the top bar

 

Alternatively, you can also review activity via the Stocky app by going to:

         > Admin 

          > Settings > Apps and sales channels

         > Apps and sales channels page, click Stocky

      

I trust that is a little more clear, but let me know if I have missed or misunderstood anything and I'd be glad to chat further.


Warm regards,

Olivia | Social Care @ Shopify 
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