When I manually create an order for product that was hand delivered but I want to invoice so the customer can pay online, I don't want any shipping to be charged. I edit the invoice and the draft shows NO shipping but when I send the invoice to the customer's email and they select complete order, they are being charged shipping?? How do I fix this??
When you are creating the draft order, you have the option to click on 'edit shipping' and set it to 'free shipping' before sending the invoice to the customer for payment. Doing so should not charge the customer. Have you tried that on your end?
If there is anything else I can help you with, please let me know.
Dirk | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog