Ipad camera is no longer scanning the barcodes

Sadies
Tourist
4 0 4

We have been using the I pad camera to scan the barcodes on product however now the camera is no longer scanning any barcode on either of our 2 ipads?

Replies 11 (11)

Oftenwanderer99
Tourist
6 0 5

we have 2 ipads, we have the same issue with one of them Just started 2 days ago and we've checked all settings, cleared the camera lens, retarted the ipad (multiple times) and uninstalled and reinstalled the app. 

Oftenwanderer99
Tourist
6 0 5

Shopify told me its a known problem with certain iPads and it happened with their last update. They said it will be fixed with the next update on 4/15

ejr
Shopify Partner
17 0 8

Does anyone know if this was fixed? We are still unable to scan barcodes. Thanks.

Sadies
Tourist
4 0 4

Yes- if you updte to the newest version of the app it corrects the issue

 

ejr
Shopify Partner
17 0 8

How do I update the app? I'm not seeing any updates required. Thanks.

Oftenwanderer99
Tourist
6 0 5
I think it does it automatically
Sadies
Tourist
4 0 4

If you go to the App store and find the shopify POS app you can force the update- thats what we had to do.

Oftenwanderer99
Tourist
6 0 5
I believe it updates automatically or go to the app store
ejr
Shopify Partner
17 0 8

Thank you! It worked.

Oftenwanderer99
Tourist
6 0 5
Actually after the update, ours still doesn't work!
Oftenwanderer99
Tourist
6 0 5
The update was supposed to happen today, which they said would fix the
issue. So i'd see if you can update your app.