Issue with a Shopify vendor, which has disappeared?

[JamesEcho]

So I made an order with a store that appears to go through Shopify. My order went through. I have order confirmation. But now without receiving a product or a refund, the store has disappeared and I can't contact anyone. The support email is also down for the store. 

The URL is https://keyprotek.com

I'm not sure how to get through to support either as I can't get the right link for the order. 

[KetanKumar]

@JamesEcho 

oh sorry your store doesn't work can you please contact Shopify Support

[Shay]

Hi @JamesEcho 

Thank you for reaching out about this. I definitely understand that it's important to receive a refund or the item you originally ordered. 

In situations like this, where the merchant store is no longer available and you are unable to contact the merchant through their contact information provided, you will want to connect with your bank or credit card company for the next steps. They have policies in place to assist buyers in these situations and if they open an investigation into this, it will also flag the merchant account on whatever platform they are using as their host.