Latest update hardware connectivity problems

[fedstreetbooks]

I am ready to scream. 

The most recent app update has caused ongoing bluetooth connectivity problems for the star tsp100iii bluetooth printer/register drawer and the tap and chip reader. I am running these off of IOS 17.7.6 on an ipad 6th gen.

I used to be able to close up at night, turn off the printer, come in, put in my PIN to the app, turn the printer on, and everything would work. Now most of the time the receipt printer is not working, and will not reconnect -- I updated the firmware, via the star micronics app, nothing is working. AND/OR, the tap and chip is disconnected but at least that seems to be able to manually reconnect.

The printer WAS usable in its OWN app, printed test receipts, and was being picked up by the ipad, but NOT in the Shopify app. What is going on? This made our busiest day of the year (Indie Bookstore Day) a nightmare yesterday. I've had it.

[AnUddersensatio]

I am about to scream too with this last update - I have two POS systems that won't connect with my printers.  I use my printers to print out receipts for free ice cream from our "rewards" cards.  I like to keep track for tax purposes the amount of free stuff I give away - now my staff can't print a physical receipt.  I hate this new update - it's slower, smaller and lighter.  We live in a rural community where not many of our older customers have email or smart phones.  Shopify - RESTORE THE RECEIPT PRINTER PLEASE!

[yourbedhead]

Same exact problem here... no luck troubleshooting it either.