Solved

Merge Function No Longer Available for Customer Accounts

rbtl_gabrielle
Visitor
2 1 0

We've lost the feature to merge customer accounts (for customers who have multiple accounts in the system). We used to have this feature, but no longer. 

 

Can you please advise how we can merge customers and clean-up the profiles?

Accepted Solutions (2)

Brett_Helium
Shopify Partner
228 44 97

This is an accepted solution.

Hey @rbtl_gabrielle!

I just checked and this does appear to have moved, but is still available for me.

Brett_Helium_0-1709939614383.png

 

Brett | Helium
Helium builds apps that thousands of merchants depend on:
- Customer Fields ✪✪✪✪✪ (330+ reviews)
- Meteor Mega Menu ✪✪✪✪✪ (250+ reviews)

View solution in original post

rbtl_gabrielle
Visitor
2 1 0

This is an accepted solution.

Thank you @Brett_Helium! That's where we had it previously as well 😥, but it's disappeared! I'll see if I can prompt Shopify to advise on what happened to our view.

View solution in original post

Replies 2 (2)

Brett_Helium
Shopify Partner
228 44 97

This is an accepted solution.

Hey @rbtl_gabrielle!

I just checked and this does appear to have moved, but is still available for me.

Brett_Helium_0-1709939614383.png

 

Brett | Helium
Helium builds apps that thousands of merchants depend on:
- Customer Fields ✪✪✪✪✪ (330+ reviews)
- Meteor Mega Menu ✪✪✪✪✪ (250+ reviews)
rbtl_gabrielle
Visitor
2 1 0

This is an accepted solution.

Thank you @Brett_Helium! That's where we had it previously as well 😥, but it's disappeared! I'll see if I can prompt Shopify to advise on what happened to our view.