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Merge Function No Longer Available for Customer Accounts

Solved

Merge Function No Longer Available for Customer Accounts

rbtl_gabrielle
Visitor
2 1 0

We've lost the feature to merge customer accounts (for customers who have multiple accounts in the system). We used to have this feature, but no longer. 

 

Can you please advise how we can merge customers and clean-up the profiles?

Accepted Solutions (2)

Brett_Helium
Shopify Partner
303 58 137

This is an accepted solution.

Hey @rbtl_gabrielle!

I just checked and this does appear to have moved, but is still available for me.

Brett_Helium_0-1709939614383.png

 

Brett | Helium
- Customer Fields ✪✪✪✪✪ (380 reviews)
- Meteor Mega Menu ✪✪✪✪✪ (307 reviews)
- Onboard B2B NEW!
- Strike Automatic Discounts NEW!

View solution in original post

rbtl_gabrielle
Visitor
2 1 0

This is an accepted solution.

Thank you @Brett_Helium! That's where we had it previously as well 😥, but it's disappeared! I'll see if I can prompt Shopify to advise on what happened to our view.

View solution in original post

Replies 2 (2)

Brett_Helium
Shopify Partner
303 58 137

This is an accepted solution.

Hey @rbtl_gabrielle!

I just checked and this does appear to have moved, but is still available for me.

Brett_Helium_0-1709939614383.png

 

Brett | Helium
- Customer Fields ✪✪✪✪✪ (380 reviews)
- Meteor Mega Menu ✪✪✪✪✪ (307 reviews)
- Onboard B2B NEW!
- Strike Automatic Discounts NEW!
rbtl_gabrielle
Visitor
2 1 0

This is an accepted solution.

Thank you @Brett_Helium! That's where we had it previously as well 😥, but it's disappeared! I'll see if I can prompt Shopify to advise on what happened to our view.