My Chip and swipe reader will not update

[Phasehangar]

Just paired my new Shopify Chip and Swipe reader 5656 to my iPhone and it requires an update. When I have it all connected and at 100% charge I simply click the update button that is highlighted and it only goes for about three seconds and will not actually update. I am able to manually process transactions but that is quite tedious. The website says to pair with my iPad.....I don't have one. I use my iPhone only. The device is successfully paired and as stated I can do manual transactions but it will not accept chip or swipe. 

Any thoughts?

Cheers

Mike

[Phasehangar]

Nevermind….I figured it out. 🙂

[Brandon_Brock]

Hi - I’m actually having the same issue on my iPad. Could you please share how you got it to work?

[jtgrant49]

I'm having the same issues.  Can you explain how you fixed it?

Thanks!