My store will not load for customers

New Member
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My store will not load for customers anyone no the reason

Reply 1 (1)
Shopify Staff
Shopify Staff
1418 145 259

Hi @Daniel69

Hyde here from Shopify.

That's strange, as I can load your store without issue:



How many customers have complained of being unable to see the store, and have you been able to gather any more information from them? Are they using a particular internet service provider? Are they using the same browser? Are they using a particular kind of device?

It would be very helpful to know if there are any common factors to the customers being unable to see your store.

Another thing to consider is: have you changed your domain recently? Sometimes connecting or transferring a new domain may take some time to propagate fully, meaning there is a temporary access issue from some locations.

If you are using a third-party domain it could be helpful to check that your records are properly set up, by double-checking that the text records are correct:

I hope this helps, let me know if you have any other questions!

All the best, Hyde.



Andrew | Social Care @ Shopify 
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