Need help with returning hardware: is it difficult for you too?

[Buchifresa]

How do I return hardware? Why does Shopify make us super hard to make a return ? Their email does not work, they no longer have a phone number, & their contact support button just takes you in circles. Can someone please help? I have 30 days to return the Shopify hardware.

[Mac]

Hi, @Buchifresa!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

I'm sorry to hear that you are having some issues reaching out to support and processing your return. Firstly, have you tried using the Returns Portal? If you are located in the US, you will need to insert your order number and Zip code to initiate the process.

If you are still having issues, I can definitely help you out with getting in touch with support. Please visit our Help Center and log in to your account. Once you logged in, select a Store Management > In-person retail and Shopify POS > Scroll down till you see Get support. From there, you can select one of the available contact methods. 

Let me know how that goes!

[Dennis8308]

I will Second what the above person says but when I try the "return portal" it says it is not secure and I cannot get there.   Never experienced the craziness of difficulty to get hold or just google to get a simple answer of how to return a piece of equipment .  I have been working on this for about an  hour.   Also got on chat but they didnt read my question and didnt help me and left.

Any google I try to get how to do refund there is "server error"!   

[Mac]

Hi, @Dennis8308!

Thank you for joining this thread.

I'm sorry to hear about your experience thus far. We did experience a brief server interruption with our Help Center yesterday which has since been resolved. I ask that you attempt to access the return portal once more on a different network or device to see if that allows you to access it.

If you're still having issues, we’d be happy to continue assisting you through the available contact methods in our Help Center.  If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. Once you get in touch with support, we will be able to take a closer look.

Let me know how that goes.