New "feature" for adding items to cart in POS is a nightmare

WarmGiftShop
Visitor
1 0 5

Just trying to understand the logic of making it more complicated now to add products to a customers order in the POS system in the new update? I can no longer just single click add the item by clicking it, instead i have to use a micro + button on the right. This is totally backwards thinking. the most important thing in the POS is to make the sale, not check inventory/info. It should be reversed
Clicking the giant item button should add the item to cart.
and the + should be replaced by "Details" which would then take you to the screen.

Another update that reduces functionality. Please consider this change. I know there's a lot of big threats to leave on here constantly, but I don't understand the constant reduction of simplicity, in a world with ever more competition in the field.

Replies 12 (12)

hstb
Shopify Partner
148 3 76
I didn't think of that but agree with you. Adding to cart is more important
than details.

Also, different use case but similar UI failure: adding an existing
customer should be primary over typing in a new customer; cursor focus
should default to the search field
Imogen
Shopify Staff
1706 199 298

Hi there, @WarmGiftShop and @hstb! Thanks for taking the time to reach out to the Shopify Community with your feedback around some recent changes to the POS App, and customer info workflows. I've gone ahead and passed your feedback along to our Retail Team for their consideration. I can't promise what may result from sharing your feedback, but you can trust it will be seen the the folks that need to see it!

 

Additionally, any time you have feedback or questions about Shopify POS, don't be shy in using the contact information available in the 'Support' Tab of the POS App to get in touch with us. That contact information will get you in touch directly with the Retail Team, who are also happy to take feedback, discuss changes, and answer any questions you may have!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Joyce19
Excursionist
19 1 3

Hi @WarmGiftShop 

The latest update has made the checkout process a nightmare when it should be seamless for converting customers quickly. Considering alternatives? ConnectPOS emerges as the prime candidate with its lightning-fast 3-step checkout and incredibly user-friendly interface. With a free trial and a 4.7-star rating (the highest for POS on Shopify), it's definitely worth a try!

Erin
Shopify Staff
986 130 157

Hi, everyone. Thanks again for sharing your feedback here in the Community. Your feedback is extremely valuable as we continue to improve this feature and we have taken this back to our team for review. We wanted to reach back out here and share some context on why these changes were made as well.

 

Based on our data and usability testing, we found that having an explicit button to add-to-cart would improve user confidence that they performed the right action by almost 2x. Often, products being added via the search page ended up being removed from the cart as they were added accidentally. We aimed to make this component more intuitive by clearly labelling key actions and grouping relevant information. Previously, it was not clear what the intended behavior of the product list item was. In search results and collections it was adding to cart; in product list, it was opening PDP. There was no explicit action to add a product to cart in both the search results and in the product list. This new "Add to Cart" button helps to simplify the process of adding and removing items from your cart, making your transactions quicker and more intuitive.

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

trapunto
Excursionist
15 0 30

helps to simplify the process of adding and removing items from your cart, making your transactions quicker and more intuitive.

 

I hope you have been reading all of the feedback from users who are saying the "improvements" are actually direct opposite. 

hstb
Shopify Partner
148 3 76

Okay, so there are times when products are added to cart accidentally and
then need to be removed. Undesirable. And if you can try to
ameliorate those occurrences great. But don't break something else while
doing so.

If you only look at the 1 in 10000 times this mistake happens and say
"Well, 100% of the time that the user adds then removes an item they
performed the wrong action so let's fix it" is looking at the data in a
vacuum. The correct analysis is 9999/10000 times the correct action
happened. If we can fix the 1/10000 without regressing the 9999/10000,
great! But you've taken a 1/10000 problem and now you have a much higher
percentage-of-the-time problem instead! This is a significant and amateur user
interface and data interpretation fail.

If you don't like percentages, the same analysis can be performed on a
time-wasted basis and it leads to the same conclusion.

TonySarg
Shopify Partner
5 0 4

https://community.shopify.com/c/retail-and-point-of-sale/pos-updates-have-made-check-out-more-diffic...

https://community.shopify.com/c/retail-and-point-of-sale/change-pos-add-to-cart-back-to-previous-ver...

https://community.shopify.com/c/retail-and-point-of-sale/too-many-steps-to-complete-a-cash-sale/td-p...

https://community.shopify.com/c/retail-and-point-of-sale/quot-add-customer-quot-button-on-the-pos-de...

https://community.shopify.com/c/retail-and-point-of-sale/shopify-pos-add-customer-accepts-marketing-...

https://community.shopify.com/c/retail-and-point-of-sale/facing-issues-with-customer-search-on-shopi...

https://community.shopify.com/c/retail-and-point-of-sale/new-pos-update-adding-a-customer-to-the-car...

https://community.shopify.com/c/retail-and-point-of-sale/quot-add-customer-quot-button-on-the-pos-de...


Improving user confidence is great when done within a control group for usability testing, but adding additional steps and unexpected confusion for all point-of-sale staff, who often work under serious time constraints when making a sale, can undermine any positive outcomes. 

 

Please take the immediate community feedback seriously - while it may seem to be a small subset of users - those who speak up represent a much larger user base as Shopify does not provide a true community-based feedback area and many merchants do not know where to give their opinion (you'll even find related feedback on the Google Play Store reviews).

erindayhaw
Visitor
1 0 1

I just went to use the POS system since the update. If this isn’t fixed by the time my Pro trial is over, I’m going back to Square. This is so bad. Makes everything worse and slow AS HELL

Dirk
Shopify Staff
2294 253 513

Hey, @erindayhaw 

We really appreciate your input on suggesting the changes since the recent POS system update. This helps us steer the direction of the Shopify to continue developing a feature rich platform. 

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Audiomobile
Visitor
1 0 1

I totally agree. It is frustrating when you are used to clicking the large item name to add it to your cart quickly and now you need to remember to click the tiny plus sign way off on the right or face a totally useless pop up screen and extra clicks to exit. It was easier before the change. Also, it would be nice if the search bar cleared after adding an item to the cart. It's a little annoying to have to backspace on the search bar every time you finish adding an item

hstb
Shopify Partner
148 3 76
Disagree with the second part you wrote about the search bar. There's an X
there you can use. But often we need to add another item similar to the
first item and keeping the text there saves retyping the details.

katyroe
Visitor
1 0 0

We do not like the new format. Splitting the screen and populating all the inventory information is tedious. There are too many steps to put an item in the cart.