New Wise Pad 3 Disconnecting Fix

New Wise Pad 3 Disconnecting Fix

ScentMagic
Visitor
1 0 1

I wanted to post this here for anybody having the same problem. My Wise Pad 3 would pair with my phone and then disconnect immediately with a message that said "Disconnecting" on the WP3. After going through support we tried the Shopify POS app on another phone (Samsung Fold 6). When we did this the phone showed the software on the WP3 was being updated and would take 8 minutes. After the update completed we disconnected bluetooth on the Samsung and I went back to my Google Pixel 7. The WP3 connected no problem.

 

I believe whats happening is that the firmware on the WP3 is so old that the part of it can't/won't do a software update from a Google Pixel 7 Pro. For whatever reason it works with a new Samsung. Once the software was updated with the Samsung it will connect fine with the Pixel.

 

TLDR: Pair it with a different phone (I used a Samsung Fold 6) and update the WP3. Then pair it with your actual phone and it should work.

 

If I'm right then future updates should work fine since the compatibility of the device will have been updated (fingers crossed).

 

Hopefully this prevents others from pulling their hair out.

Reply 1 (1)

DaisyVo
Shopify Partner
3409 391 468

Hi @ScentMagic 

I totally get how frustrating it is when your Wise Pad 3 keeps disconnecting, especially when you’re trying to run your business smoothly. Based on what you’ve shared, it looks like the problem is outdated firmware on the WP3, which isn’t updating properly when connected to a Google Pixel 7 Pro. However, using a Samsung device seems to trigger the update process, allowing the WP3 to work properly afterward.

Solution to Fix Wise Pad 3 Disconnecting Issue

  1. Pair the WP3 with a different phone (preferably a Samsung device) – In your case, the Samsung Fold 6 worked, but other newer Samsung models should work too.
  2. Let the update run – When paired with the Samsung device, the WP3 will check for a software update. Let it complete the update process (takes about 8 minutes).
  3. Disconnect Bluetooth on the Samsung – Once the update is done, unpair and disconnect Bluetooth on the Samsung to avoid interference.
  4. Pair the WP3 with your original device (Google Pixel 7/7 Pro) – After the firmware update, the WP3 should connect successfully to your Pixel without any more disconnections.

This workaround makes sense because some devices (like the Pixel) might not trigger the software update properly, but once the update is done via a compatible device, the WP3 should work fine across all phones.

Key Takeaway

If your Wise Pad 3 keeps disconnecting, try pairing it with a different phone, update the software, then switch back to your main device. This should fix the issue permanently.

If you need any other assistance, feel free to ask, and I will try my best to support you.
Best regards,
Daisy.

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