Non-Chipped Cards / POS Terminal

[LC-EQ72]

Why can’t none chipped cards be used with the Shopify POS Terminals in NZ?

[DaisyVo]

Hi @LC-EQ72 

I understand you're experiencing issues using non-chip cards with Shopify POS Terminals in New Zealand. Let's delve into this.

Understanding the Issue:

Shopify's POS Terminal in New Zealand is designed to accept tap, chip, and swipe payments from major credit and debit cards, including Visa, Mastercard, American Express, and JCB. This means that non-chip cards, which typically require swiping, should be supported.

help.shopify.com

Possible Reasons for the Problem:

1. Card Compatibility: Ensure the non-chip card is among the supported types. Some cards might have regional restrictions or may not be supported by Shopify Payments.
2. Card Reader Configuration: Verify that your POS Terminal is correctly set up to accept swipe payments. Sometimes, specific settings might need adjustment to process non-chip cards.
3. Software Updates: Make sure your POS system is running the latest software version. Outdated software can lead to compatibility issues.
4. Card Condition: Inspect the magnetic stripe on the card. If it's damaged or worn out, the reader might struggle to process it.

Recommended Actions:

• Test with Multiple Cards: Try swiping different non-chip cards to determine if the issue is isolated to a specific card or is more widespread.
• Update Software: Ensure your POS Terminal and associated devices have the latest software updates installed.
• Contact Support: If problems persist, reach out to Shopify's support team. They can provide specialized assistance and troubleshoot the issue further.

If you need any other assistance, feel free to reply and I will try my best to help.

Best regards,

Daisy

[LC-EQ72]

What about EFTPOS transactions? It seems that every other country can accept EFTPOS cards on their Shopify POS terminals but not New Zealand. Why is this?