Not Stocked Status on POS

Rae_lastingimp
Excursionist
22 0 5

Is anyone else seeing a “Not Stocked” error on POS? This is happening on multiple items across my inventory even though the item

and inventory are updated and available for purchase. I’m attaching a screen shot for reference. 

IMG_5356.jpeg

 

Replies 3 (3)

Greta
Shopify Staff
1167 122 148

Hi, @Rae_lastingimp!

 

Thanks for reaching out. 

 

You'll first want to ensure that Track quantity is selected on the product (this is done in the Shopify admin). If Track quantity is checked and there is no stock at a particular location, then the value in the location cell will say Not stocked. To edit this, you can click the field, and then select Stock at this location to set the inventory quantity. 

 

You can find more details in this help document

 

Please let me know if this doesn't resolve the issue, or if you have any other questions! 

Greta | Shopify 
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Rae_lastingimp
Excursionist
22 0 5

IMG_5381.jpeg

I only have one location & track quantity is checked. 

Greta
Shopify Staff
1167 122 148

I see, thanks for following up @Rae_lastingimp!

 

In this case, I recommend getting in touch with our support team so we can investigate further and see if there are any issues on our end. To contact our retail support specialists, open the Shopify POS app and navigate to More > Support > Contact support

 

Please let me know if you have any other questions. Thanks for working with me on this! 

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog