Not Stocked Status on POS

[Rae_lastingimp]

Is anyone else seeing a “Not Stocked” error on POS? This is happening on multiple items across my inventory even though the item

and inventory are updated and available for purchase. I’m attaching a screen shot for reference. 

 

[Greta]

Hi, @Rae_lastingimp!

Thanks for reaching out. 

You'll first want to ensure that Track quantity is selected on the product (this is done in the Shopify admin). If Track quantity is checked and there is no stock at a particular location, then the value in the location cell will say Not stocked. To edit this, you can click the field, and then select Stock at this location to set the inventory quantity. 

You can find more details in this help document. 

Please let me know if this doesn't resolve the issue, or if you have any other questions! 

[Rae_lastingimp]

 

I only have one location & track quantity is checked. 

[Greta]

I see, thanks for following up @Rae_lastingimp!

In this case, I recommend getting in touch with our support team so we can investigate further and see if there are any issues on our end. To contact our retail support specialists, open the Shopify POS app and navigate to More > Support > Contact support. 

Please let me know if you have any other questions. Thanks for working with me on this! 

[Brett11]

We've also experienced this with items that should be available. Did you find a solution?

[Jordan_Pimsical]

I would check is if your POS Device has the most up to date information, it does sync in the background periodically. However if you've just made a number of changes to your products, these might not be reflected instantly on your device. This is so the device can continue working when offline or on flaky connections.

With the Shopify POS app open, if you go into More > Connectivity > Data synchronization 
Then click Refresh all, and wait for that to complete, it may help you with this.