Please help me! I am desperate.

[Quartermaster]

Hi everyone. I am standing in my new store I just finished working on. Everything is ready to go except I can not get my shopify POS to even load on my brand new ipad(or any of my computers). I am very frustrated right now I just want to cry. I can not open my store because of shopify. I am trying to contact support but can not find a single way I can. No phone number. No email. And I cannot use the support page to contact them because, for somereason, that page will not load on my computer. Its just the shopify banner and a blank page. Every other part of their website loads and works except the support page. What do I do? Please help me get in touch with them. Is it loading for any of you? Can someone please contact them and ask them to reach out to me at info@thequartermaster.co ? I am desperate and really need help. I have tried everything and am just sitting here trying not to cry.

Michael

[Greta]

Hi, @Quartermaster.

I'm so sorry to hear that you're having trouble getting your store set up, that definitely is not the experience we want for our merchants. 

I would be happy to help you out here. Could you tell me a bit more about your issue? Is the Shopify app not opening on your iPad, or are you getting a specific error message, or is it something else? I recommend going through the troubleshooting steps listed in this help document. 

If you would prefer live help, you can contact us through the Help Center, where we're available 24/7. When it comes to reaching out to our live Support line, I'll provide some steps here to make it easier.

1. Head over to this link: Contact Shopify Support · Shopify Help Center
2. Log in (recommended) or Continue without logging in
3. Select the support topic that best suits your inquiry (in your case, you can select Store management > Retail and Shopify POS)
4. Scroll down to where it says Get support and select one of the available support options

I know you mentioned that the page won't load on your computer. If you try the above steps and still experience an issue, I recommend clearing your cache and cookies and/or accessing the Help Center using an incognito window. 

I hope this helps, please let me know if you're still running into any issues and I'll take another look.