POS App not updating inventory Quantity and also not showing products that it used to show before.

[JohnLopez]

Hi,

I have been struggling with the Shopify POS app (Android 11) not showing the correct inventory quantities as well as some products that we have had on the system for more than a year stop showing on the app.

What is the solution to this? I have uninstalled and re-installed the app which fixes it temporarily. It's very inconvenient to uninstall, install and login frequently. 

Is there a way to turn off the POS's caching of the products?

Kind regards,

John

[zelph]

Same issue here, inventory is always out of sync, only deleting and re-adding app temporarily fixes it.

Did you find a solution?

We are looking at alternative POS systems because of this!

[seanhathaway]

I'm having the same issue. Any solution?

[JWill]

We've had this same issue for a while. Reinstalling the app is the only way to fully sync the inventory. Any word on a solution?