POS Approved Transaction but It’s Pending

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Today I had a POS transaction, it reported approved on the WisePad card reader but was stuck pending in the app and I couldn’t print a receipt. The customer showed me their banking app and the transaction was debited and they were irate so i had to give them the goods. The transaction is still pending so the transaction is ‘lost’ and it was for €100. 

has anyone encountered this issue? I’m new to using the POS and I hope this isn’t a regular bug.


is there anything I can do when this happens?

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