I have both an online store and POS, neither use Shopify-Payments. I am using Stripe and PayPal for processing sales. I need a credit card reader for the POS system and it seems I can not use the Shopify hardware (card reader) as I am not using the the Shopify payment system (Shopify-Payments). Is this correct? I contacted strip about a credit card reader and it seems they only off CC Readers for their own POS system and I need payments to still go through Shopify to track them and handle inventory.
Any suggestions would be much appreciated.
Thank you for you all for your time.
Julie here from Shopify Support.
You can most definitely use the Shopify POS app with an external card reader, including Stripe’s. To do so, you’ll first need to set up an account with Stripe (or possibly upgrade your existing account to accept in-person payments), and then purchase a terminal from them.
After you have set up your account with Stripe and you have a card reader, all you will need to do on Shopify’s end is simply enable the External terminal as a payment method in your POS settings. We have instructions on how to do so here.
Once that’s done, whenever you accept payment in person, you will just need to select “External terminal” as a payment method. The Shopify POS app will then record the transaction and mark it as paid, adjusting your inventory as necessary, but the payment is processed and collected by your external terminal provider, not Shopify.
I hope this clears things up! Let me know if you have any further questions.
Gotcha, that helps! Am I correct in thinking that I can not use Shopify Card Readers if I am not using Shopify Payments?
I already purchased two wireless card readers and I can't return them and I couldn't get them to connect.
I'm glad that helps!
That is correct. Although, there is an exemption for merchants who are using the swipe card readers (both the audio-jack and lightning models), as these particular card readers support Authorize.net and First Data Payeezy as third-party payment gateways. Unfortunately, however, they are not compatible with Stripe. Aside from those two third-party providers, all of our card readers are exclusively for Shopify Payments.
Is there a reason why you are using Stripe as opposed to Shopify Payments? Which card readers did you purchase?
Very helpful, and seems to be working to a degree. We're using Authorize.net, set up our Auth.net account in Shopify and walked through steps for External Terminal. Processed a test sale using my card. However, any additional sale is processing before tapping/swiping/chipping the card. Seems to be defaulting the card account I used to test.
Also, there is a "Connect Card Reader" alert box that pops up in front the External Terminal button during the customer checkout process.
Is there a process we missed?
Which card reader are you currently using? Because Authorize.net is a payment gateway compatible with the Shopify POS, you could use one of our own card readers. Doing so, you wouldn't need to select the "External Terminal" option and would instead be able to process the transaction by selecting the "Credit Card" option. If you are using a third-party card reader, however, then you will need to use the "External Terminal" payment option when processing a transaction. Are you able to elaborate more on the issue you are facing when using this method?
As for your question regarding the "Connect Card Reader" notification, this is intended for those who are looking to connect a card reader that was purchased through the Shopify Hardware Store. If you have a supported card reader, then you can connect it to the POS app using this option. Please let me know which card reader you're using; it sounds like it may be compatible with the Shopify POS, but it would be great to confirm whether this is the case.
Looking forward to hearing from you!
I'm also having a problem setting up Authorize.net with Shopify POS. Unfortunately to use a Shopify card reader in Shopify POS you have to enable Shopify Payments. I ordered a POS from Authorize.net but it doesn't seem like it can be connected to the Shopify POS either. Is there a solution that will allow me to use Authorize.net with Shopify POS?
It's entirely possible to use Authorize.net with the Shopify POS. However, there are a few conditions. For example, your payment account must be based in either Canada or the United States. You also must be on the Shopify plan or higher and using a compatible card reader. The full list of requirements for using Authorize.net with the Shopify POS can be found here.
If your store does not meet those requirements, then you could use an external card reader. When you mention that you ordered a POS from Authorize.net, do you mean that you ordered a card reader? If so, you could use this card reader with the Shopify POS app. To do so, you will just need to select External terminal as a payment method when processing a transaction in the Shopify POS app. This will tell Shopify that the payment was accepted through a third-party device and Shopify will record the transaction as such.
I hope this answers your question! Let me know if you have any further questions.
Thanks for reaching out. You can most definitely accept credit card payments using Authorize.net and the Shopify POS as long as you are using a supported card reader and are currently on the Shopify plan.
As mentioned above, Shopify offers a couple of card readers that are compatible with Shopify POS, like the Swipe (audio-jack) card reader and the Swipe (Lightning) card reader, both of which are currently only available in Canada, however. Where are you located? If you aren't located in Canada, then you can still accept Authorize.net using an external card reader and the Shopify POS app.
Are you running into any issues trying to use an external card reader with the POS app? If you need any further clarification, please let me know!