POS Classic Retires November 1st. All New POS lite vs POS Pro ~ Opinions?

Matt37
Explorer
62 0 61

I gave the New POS a try when they released it a little while ago, and we decided it wasn't for us.  

Well, now we don't have a choice.  I've read over PRO and I don't see anything there that would warrant a subscription.  So now we have to find all the work-arounds in Lite. 

I posted previously some of my problems with the new POS, and never heard anything. So I'm curious if those have been rectified. I'll be digging into it over the next few weeks. 

I am curious how other retailers are planning for the transition. 

 

Thoughts?

Replies 25 (25)
IGotNothin
Excursionist
12 1 5

It is very much in beta. Tipping was only added a couple weeks ago. We have constant connectivity problems with the chip and pin reader. It lets my guys draw down stock when the inventory reads 0 (big headaches when we do shipping, delivery, and retail). 

Not impressed, likely to switch next week. 

offermagl
Shopify Partner
4 0 1

Matt,

Where did you read that Classic was retiring on 11/1?  We are on Pro and are having a lot of connectivity issues with the barcode scanner and card reader.   So naturally we are thinking of switching back to classic.  

Matt37
Explorer
62 0 61

We got an email from Shopify.  Here's a little snipit. 

 

"Subject: Important news about your POS

The all-new Shopify POS will replace POS Classic starting November 1

Make the switch now to get familiar with new features, and ensure you and your staff are ready to take on the holiday rush with the all-new POS."

We have connectivity issues with hardware all the time even on classic. Mostly the receipt printer.  Closing an re launching the app works for us.   

 

I'm trying to get a straight story about the POS Lite version. They keep wanting us to test pro, but I don't know if we need the functionality or not. 

 

 

Petere1
Tourist
4 0 7

We also are not happy with being forced to upgrade to the new POS pro.    If we stay with POS Lite, we are actually losing features (ie: save cart), that we had in POS classic.   I paid my subscription for a two year term in May 2020, and now they are taking features away.  Definitely not acceptable.     

I do not see much advantage for us in this new POS pro at this time.   It is not worth the $90/month extra.     We have some issue with connectivity as well with the Semi-integreated Moneris terminal and Shopify.   And no one wants to take responsibility for the problems I have (Moneris tells me to talk with Shopify and Shopify tells me it's a Moneris problem).

I'm afraid the new POS is going to have a whole new set of problems. 

 

 

Matthew_Crowell
Excursionist
16 0 8

My biggest issue with the new POS is how long it takes to check someone out.  I updated and promptly had to roll it back. New feature set is great if you are only processing a few items at a time. An average checkout for me is 15+ items. It would be nice if you could just start scanning bar codes without having to hit the scanner button on the screen each time. Also, after scanning the unique UPC code, you still have to manually select the item after it pops up on screen. This adds to the check out time for each individual.

Sharon15
Pathfinder
105 0 36

I just tried the Pro yesterday as I have a popup event next weekend that I'm preparing for.  (My shop is online only except for occasional popups, so I don't use the POS very often.)  I don't need many features and yet I was still less than impressed.  Pro is not worth it for me.  How do you get the Lite version?  I looked in the Apple App store and there's only one Shopify POS app in there.

Aria
Shopify Staff
Shopify Staff
853 34 340

Hey!

Aria here, I'm on the Social Care team at Shopify.

I'm sorry to hear you're unhappy with the new POS. I'd love to pass on your detailed feedback to our developers on your behalf. If any of you would like me to do this, please provide me with your store URL.

If you are still having connectivity issues, please let me know. I can escalate to our technical team for investigation. If that's the case, please confirm if the email address you use to log into forums is the same as the one you use to log into your account. I can then reach out by email to get more details from you. To protect the security of your account, please never provide your store email address or any ticket numbers publicly on forums.

For anyone reading who is wondering about the difference between POS Pro and POS Lite, this guide covers it. POS Lite is included with all Shopify plans and is best suited to people who sell alone at markets or pop-up shops. POS Pro is free until October 31 then is $89 USD per month per location, on top of your Shopify plan. POS Pro is best suited to professional brick and mortar retailers and includes features such as unlimited staff register logins, unlimited registers, advanced reporting, omnichannel options and we'll shortly be introducing a dedicated retail support team exclusive to POS Plus.

@Matt37: Can you please tell me more about the workarounds you need to do with POS Lite that you didn't have to with POS Classic?

@IGotNothin: Can you please clarify what you mean by, It lets my guys draw down stock when the inventory reads 0 (big headaches when we do shipping, delivery, and retail).? Are you still experiencing connectivity issues?

@Matthew_Crowell: If you want to provide your store URL, I will send feedback for you regarding the time it is taking to check out.

@Sharon15: The same app works for both POS Lite and POS Pro. This guide explains how to upgrade to POS Pro/downgrade to POS Lite.

I'll look out for your responses. Please let me know how you're getting on.

Aria | Social Care @ Shopify 
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Aria
Shopify Staff
Shopify Staff
853 34 340

@offermagl: Are you still having connectivity issues?

@Petere1: What other features on POS Classic did you make use of that are now missing on Lite? I can certainly send your feedback about pre-paying for the biannual plan if you want to provide your store URL. Are you still having connectivity issues with Moneris?

Aria | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Matthew_Crowell
Excursionist
16 0 8
Hi Aria,
All my issues have been taken care of at this time.
offermagl
Shopify Partner
4 0 1

@Aria Yes, still having connectivity issues.  The biggest problem is the the credit card readers.  Its become quite a pain to manage with our sales staff.

Petere1
Tourist
4 0 7

We actually had to get rid of the Semi-Integrated Moneris machine.   We had major connectivity issues.   Shopify also made it very restrictive on exchanges and refunds.   You could only refund an item to the Semi-Integrated Moneris Terminal if that is how it was purchased.  But if someone came in to refund an item that was purchased on the Semi-Intergrated Moneris terminal - and the terminal was down (which happened quite often), then we were stuck.   I know you can refund to a gift card - but usually the customer just wants the refund.   This is why we always have a external Moneris terminal (and now we have two - one for each Ipad cash register).       

  Another feature that is missing now in the new Shopify POS is a summary of payments received during a session.   In the classic POS, you could check throughout the day if your totals were balanced (ie: External Visa, MC and DC, Cash, Account Receivable, Cheques, etc..).   Now in the new Shopify POS, you only see the Cash sales.   You don't see the External Payments until the end of the day - after you close the session.

 We also cannot exchange an item twice.  Are we the only ones who have customers exchange items more than once?

 

Peter

 

Aria
Shopify Staff
Shopify Staff
853 34 340

@Matthew_Crowell That's good to hear! Thank you for letting me know. 

@offermagl Thank you for confirming. I sent you an email, please check your inbox. 

Aria | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Aria
Shopify Staff
Shopify Staff
853 34 340

Hey, @Petere1!

The new POS is actually known to be incompatible with the semi-integrated Moneris. Which device are you using?

I can send the other feedback for you. Which plan are you on? POS Lite or POS Pro? What is your store URL?

Aria | Social Care @ Shopify 
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Matt37
Explorer
62 0 61

@Petere1 To answer your last question: 

We have a customer return items more than once. We sell custom rugs and furniture and we charge for samples, then refund the money when returned. We find it's best to avoid the whole exchange thing, and just refund the first and charge for the second.  But I have had customers go through 2-3 (5-6) rounds of purchases and refunds before the final purchase.  And we have had no problems with refunds.  We are also 98% credit cards, so we just put the refund back on their original card.  

Tech details: we use POS Pro, and have the tap chip reader from shopify. And we are running on an IPAD pro from a few years ago. 

We also have standard refunds of course, (piece doesn't fit, wrong color, wife hated it, etc) but they are usually 1 time only things.  I hope that helps. 

Rivertowninkery
Explorer
60 0 36

The new POS Pro wasnt better than the classic when it was free.  Tried and and switched right back.  Now they are forcing us to pay $90 in order to get every day basic features.  I am pissed and no one at shopify cares.  "we value your feedback" but they value stealing $90 a month for as many customers as possible more.  Really reallly disappointed in a company I used to rave about and recommend. 

snapdragondesig
Tourist
4 0 5

I completely agree...really crappy of Shopify to do this...

Rivertowninkery
Explorer
60 0 36

Read this B.S. I just got from customer service:

----------

For many years, Shopify has offered a Point of Sale (POS) app to merchants who are looking to enable their brick and mortar store or casual selling activities (like pop-ups and events) with Shopify’s selling capabilities.

But, as Shopify grows, so do the needs of our existing merchants. In addition to those who already sell in person with Shopify POS, there are thousands of other merchants who haven’t been able to make the switch because our current POS system doesn’t offer the more robust retail features they need. The all-new Shopify POS is designed to help mitigate common frustrations for our merchants and their staff.

---------

HAHAHA.  Serious question here.  What am I missing. How is the new POS "more robust" other than its $1080 annual price?  Did any of you actually have a problem with the old POS? I get that in-store pickup might be a help now, but that clearly is just something they threw on because of COVID. I am sure this trash was getting developed way before COVID. 

 

So for real.  If you like this one better and its worth $1080 a year to you please tell me why.

Coveph
New Member
1 0 0

I have tried time and time to reach support for answers on this and maybe I'm just missing something, but here it goes.. Now that my moneris terminal is no longer compatible I purchased the shopify tap and chip reader. Im a brick and mortar shop in Canada and we are not able to use interact chip and it seems the max for interact tap transactions are under $100. We had a guy come in today that had to leave and get cash IN CRUTCHES because he only had a debit card and didn't do E transfers... How am I supposed to run a business like this, its embarrassing. Ive only been a shopify customer for a year and a Half and we chose it for the simplicity and quick response from support chat when needed. I can't even connect with someone to tell me what to do with my moneris terminal now that I can't use it. Can anyone help me, or has anyone had the same issue? Please HELP .... SO Frustrated!!

Aria
Shopify Staff
Shopify Staff
853 34 340

Hey, @Coveph!

It looks like you have reached out to our support already but I have emailed you just in case you need me to send a feature request. Please check your inbox. 

Aria | Social Care @ Shopify 
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