POS is actively removing custmer name on orders

POS is actively removing custmer name on orders

Steve82
Explorer
52 0 55

Shopify, when using the POS, why are you actively removing customer information from the orders? You are now removing the customers name. Why?

When I click on an order on a computer and view the timeline, I can see that when an email address is added, a customer adjustment is made and there is a line item that says
"You updated the customer for this order." Then it says Removed followed by the name of customer.

Having a name helps pull up orders quicker and is easier to select a specific order if it needs adjusted. Leave the name in the order/customer info.

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Replies 2 (2)

DaisyVo
Shopify Partner
3431 393 475

Hi @Steve82 

I've carefully reviewed your concern about customer names being removed from orders in Shopify POS. This issue has been reported by other users as well, where upon completing a transaction, the customer's first and last names are removed, leaving only their email addresses visible.

community.shopify.com

This behavior may be related to Shopify's data privacy practices, which aim to protect customer information. When a customer's personal data is deleted, such as when they request to opt out, this information is also removed from data sharing by your store.

help.shopify.com

To address this issue, you might consider the following steps:

  1. Manually Reassign Customer Profiles: After a sale, you can manually add or update the customer information associated with an order. This can be done through the Shopify admin by editing the order details and assigning the correct customer profile.
  2. Merge Duplicate Customer Profiles: If multiple profiles exist for the same customer due to this issue, you can merge them into a single profile. This helps maintain accurate customer records and ensures that all order history is consolidated.
  3. Adjust POS Staff Permissions: Ensure that your POS staff have the necessary permissions to manage customer information. By configuring staff roles appropriately, you can control who can add or edit customer details during the checkout process.

If these steps don't resolve the issue, I recommend reaching out to Shopify Support for further assistance. They can provide more detailed guidance and investigate any underlying problems with your POS system.

If you need any other assistance, feel free to ask, and I will try my best to support you.

Best regards,

Daisy.



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Steve82
Explorer
52 0 55

When it is every single order that this happens to, it is not the customer opting out. As to work around, sorry, no, this should be automatic and I should not have to waste my time re-entering information.

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