POS Nightmare!! App & Chip Reader Failing

TRUENOSH
Tourist
9 0 2

Hello, 

 

We have a brick & mortar store and our POS is being a P.O.S....  

 

First, the tap & chip reader keeps failing to connect, which we may or may not have solved that for now.

 

Now the Shopify POS app is constantly going to a loading screen at checkout...

Screen #1)   a sliding pill icon showing that it's loading, but otherwise an empty screen.   

Screenshot_20230321-143027.jpg

Screen #2)  "Restoring Checkout"

Screenshot_20230321-143057.jpg

 

We've been running this with the Shopify Pro POS account for several months without issue. As of a week ago it's been nothing but headaches.  So far we have: 

 

  1. Updated the iPad (9th Gen) software 
  2. Deleted and Reinstalled the Shopify POS app

 

Please help before I throw this whole thing out the window!!  

 

 

 

Thanks 

Reply 1 (1)

Retail-King
Tourist
24 0 1

Hey TrueNosh, 

That is an extremely strange error - I almost think it might be an internet speed/ connectivity issue. Can you run a speed test (here) and let me know what kind of result you get. Hearing that its a recent issue have you changed anything around your network setup? Or has anything been introduced into the environment I have seen Sonos speakers throw off the POS before.  

Let me know anymore details and I am happy to help out! 


Retail-King.com