POS Printed Receipt - Customize with Order Number

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POS Printed Receipt - Customize with Order Number

bmclane
Visitor
1 0 2

I'm new to Shopify POS and am wondering why the Shopify order number isn't automatically on the printed POS receipts. I've looked at the available customizations and don't see it there either. Am I missing something? 

Accepted Solution (1)
nick1899
Visitor
1 1 4

This is an accepted solution.

I know it’s crazy they haven’t added such a basic function and so handy for retailers. Here is my solution:

 

 

Go to the receipt editor - click on the three dots - click edit code - then click on the left menu where it says “footer.liquid” go to line 46 which should be empty and paste the following:

<p>Order number: {{ order.name}}</p>

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Replies 27 (27)

JamesSWG
Tourist
3 0 21

I have the same issues.  I would like the Order numbers on the receipt.

cdnmikes
Excursionist
23 0 16

Is there a way through liquid or API that we can add the order number to display on POS Printed Receipts?

It looks like there was a Shopify update that replaced the order number with a receipt number.

Our customers use the Order Number for returns so it would be great if they had that info on the receipt somewhere.

Dirk
Shopify Staff
2396 256 527

Hey, @cdnmikes

A couple of years ago Shopify changed the display of the order number over to receipt numbers. This was done to improve the overall performance of checkouts. With that said, the receipt number will still link to the order number when searched in your Orders screen in the admin. 

For example, let's say you have order #1493. and the receipt printed out displays a receipt number of 10-1078. They can be found by searching the Admin or POS app. 

I hope this helps! If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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cdnmikes
Excursionist
23 0 16

Thanks @Dirk ,

The reason we would like to display the order number in the receipt is for returns.

We have a UI where customers enter the order number and their postal code to initiate a return through a web interface.

Because the order number is not on the receipt they are required to call customer service which creates additional work for the team.

It would be great if there were a feature or app to add that info back some way without affecting the checkout experience.

olukairetail
Visitor
1 0 2

Hi @Dirk,

We are encountering the same issue as @cdnmikes.  There's no problem when processing a return in store at the POS, but when using our ecom UI, the order number is required.   Is there a way to add order numbers back on to our printed receipts to replace the receipt number? 

Thanks!

Dirk
Shopify Staff
2396 256 527

Hi, @olukairetail 

At this time, it would not be possible to reintroduce the order numbers back into the POS receipts. I would be happy to pass this feedback up to our development team on your behalf.

In the meantime, have you checked with the developer of your returns app to see if their app has a way to pull up orders via the receipt number? In our Shopify orders admin, entering the receipt number will populate the appropriate order (and its order number) at the end of the search.

Dirk | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

safelight
Tourist
4 0 8

Hi Dirk, Did you guys sort this out yet? Basically everything on Shopify is tied to their Order number. It would be amazing if we were able print the receipt with order number. 

Secondly would be cool if once a POS sale was completed, it would show the order number. Instead of having to exit and go back to the main screen of orders.

raph4
Tourist
3 0 3

Hey all- this issue is still not fixed unfortunately. It seems basic to be able to add the order number to the receipt... I need this to be able to process returns as well. 

KristianB
Shopify Partner
1 0 1

Hi @raph4 ,

 

We have managed to sort this by setting up a Shopify flow to add the order number as the order note on physical receipt. Hope this helps. Screenshot 2023-09-27 at 08.47.32.png

mirabs77
Visitor
2 0 0

Hi, thanks for sharing. I tried creating the flow and it is not printing the order number on the receipt. The note was added to the order/custom note. Was there something else that you had to do?

mirabs77
Visitor
2 0 0

Forget it, I had to enable the order note to show on the receipt and that fixed the problem.

 

Thank you, this was very helpful!

GregOSA
Visitor
1 0 0

Hi KristianB

That flow works well. Thanks

In a similar flow I was also looking to add the assigned location name and product title+variant name for online orders, but in the case where there are multiple locations assigned in an order the flow seems to only paste one of the locations in the notes field. Any chance someone would knows how to get all assigned locations pasted. This is what I have currently:

{{fulfillmentOrder.order.name}}
{% for lineItems_item in fulfillmentOrder.lineItems %}
{{fulfillmentOrder.assignedLocation.name}}
{{lineItems_item.productTitle}} {{lineItems_item.variantTitle}}
{% endfor %}

tntamish
Visitor
2 0 0

Thank you so much for sharing Kristian.  I have one quick question, since we are new to Shopify and Flow.  Where you have "Retail location" was that just typed into the edit description box or is it one of the criteria that I am just missing?

 

I have the rest of the flow setup, but I am off on something and I just want to run through it all and make sure I have it correct.

tntamish
Visitor
2 0 0

So interesting note.  I was running some test transactions and playing around with the flow to see why I wasn't getting the desired result.  So I processed some $1 tests and still wasn't getting the note, however when I returned the item so my cash balanced out the order # note was indeed at the bottom of the receipt as @KristianB said, but below the receipt number.  I've changed the retail location part of the flow to include all 4 of our physical store emails as well as trying with just the state all stores are located in, but I'm still getting the order on one but not both which makes no sense to me.

Shawn104
Visitor
1 0 0

Thank you very much for this, we were having the same exact issue and this certainly solved it! A quick question, I'm having trouble getting this workflow to execute for in-store only purchases, but not for our online sales which ship from our warehouse which is a completely separate location and address. Any suggestions how I could update the flow for in-store only? I've tried a few but so far have not had any luck to filter out the online sales...

karl2020
Visitor
2 0 0

Hi KristanB, this fix does work, however, we use the order note to add notes when we need to do follow up work in the order (i.e. taking in items for repair, leave a note for our buyer for a special request, etc...)  Your fix adds our order number to the receipt but replaces the notes that we need on the receipt for our customer to see.  Is there anything else that can be done to get the order number on the receipt?

SpoiledThreads
Shopify Partner
3 0 0

Hi @KristianB I am trying to replicate your flow above but am unable to properly figure out what the second box in the "Check if..." box is supposed to be criteria wise. If you could please let me know it would be greatly appreciated. Thanks!

JamesSWG
Tourist
3 0 21

Are there any plans to reintroduce order numbers on the receipt?  We double check our accounting in Quickbooks and having these orders numbers on the receipt would SAVE TIME AND MONEY>

Cpuga
Shopify Partner
41 0 6

Did you figure it out how to do it without using order note?

Im trying exactly the same, more than 2 years since someone ask this and no have any information if they are going to add this feature.

karl2020
Visitor
2 0 0

Hello Dirk,

     It would be very helpful to have the Shopify Order number on our printed receipts.  The order number is included on our emailed receipts, but as a brick and mortar retailer using Shopify for POS and Brightpearl for our inventory and accounting it would be great to have the Shopify Order number print on the receipt either in replacement of the receipt number or along with it.  Has there been any movement on putting the Order Number back on the printed receipt similar to emailed receipts?

Jacqui_S
Tourist
3 0 5

here it is 2024 and people with actual stores still have the same issue and are still waiting for a fix. Any idea on when we will be able to use data variables on the POS receipt so it can align to our individual business objectives?

nick1899
Visitor
1 1 4

This is an accepted solution.

I know it’s crazy they haven’t added such a basic function and so handy for retailers. Here is my solution:

 

 

Go to the receipt editor - click on the three dots - click edit code - then click on the left menu where it says “footer.liquid” go to line 46 which should be empty and paste the following:

<p>Order number: {{ order.name}}</p>

Cpuga
Shopify Partner
41 0 6

Didnt know we can edit code template ....

thanks!

raph4
Tourist
3 0 3

Thank you so much! I have been trying to solve this for months... With SUCH a simple solution it almost feels as if Shopify didn't want us to edit the code or figure out how to actually use their program. Alas, one problem solved... 

 

 

You can add <center> like this for it to....center

 

<center><p>Order number: {{ order.name}}</p>

RR1Popcorn
Excursionist
13 0 2

Hello!  When I go to edit my code, line 46 is this:   margin: 2rem 1rem 2.5rem 1rem;

 

Do I replace line 46?  

RR1Popcorn
Excursionist
13 0 2

Hello!  I have printed receipts from our POS and I cannot search our admin by receipt number.  Shopify has told me that I am able to, but have been unsuccessful.  Is there a workaround to this?  We sell food products, so when a customer calls in it typically results in a refund, but we need a printed receipt number and not an order number.

Victor
Shopify Staff
2572 236 545

Hi @RR1Popcorn,

 

Thank you for getting in touch. I would recommend contacting our support team about this so we can access your admin and check this for you. Our retail support team should be able to show you how to do this if they've previously confirmed that it's possible.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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