POS - Scanning barcode of variant shows entire product instead of specific variant

udayreddy
Tourist
8 0 7

When searching for a specific product variant using its specific barcode or SKU, the Shopify POS system does not show me the exact product variant, instead it shows me the main product only, and I have to manually select the variant that I want.

 This is an issue because:

  • It takes a lot of time at the shop having to manually select each variant when customers are checking out
  • Leads potentially to too many human errors by staff accidentally clicking the wrong variant

 

I have recently re-organized my entire inventory to Shopify, purchased advanced POS subscription for each store (4 locations), and even the basic POS functionality is being screwed up by shopify. I am thinking of cancelling out on shopify and shifting to another POS unless this is resolved as soon as possible.

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