POS subscription

[Zipzip14]

I am supposed to be on the $0 point of sale but I keep getting charged for the $89 version every month. When I go to my subscription settings it shows I’m on the $89 subscription, so I click on change and try to select basic for $0 but it says I’m already on basic and asks if I want to upgrade to pro.  I’ve tried multiple times.  Customer service apparently doesn’t exist. Is the best way to refund to dispute charges?   Their ridiculous AI robot help center tells me to select a store to talk to a human and never gives me a place to select a store.  I’m ready to delete my card and let me shop disappear. I’ve never had a more frustrating experience as shopifys lack of support 

[DaisyVo]

Hi @Zipzip14 

I totally get how frustrating this situation is, and I’ve read your question carefully to understand the issue fully. It sounds like your Shopify POS subscription is stuck on the $89/month Pro plan, even though you’re trying to switch to the free Basic plan. Plus, you're having trouble reaching Shopify’s support to resolve the billing issue.

Here’s what’s happening and what you can do:

1-Check Your Subscription Details
Go to Settings > Billing in your Shopify admin and look at your Invoices & Charges section. If you see recurring charges for POS Pro, then the system might still recognize your store as subscribed to Pro, even if your settings say otherwise.

2-Manually Downgrade to POS Basic

• Go to Settings > Point of Sale > Subscription
• If it says you’re on the Basic plan but still being charged, there might be a glitch preventing the downgrade from processing properly.
• Click on Upgrade to Pro, but don’t confirm it—this might refresh the options and allow you to correctly switch back to Basic.

3-Contact Shopify Support (Bypassing AI Bot)
Shopify’s automated chatbot can be annoying, but here’s how to get a human:

• Go to Shopify Help Center
• Log into your store
• Search “POS subscription billing issue”
• Scroll down and click "Get Support" or "Contact Support"
• Select Chat, Email, or Call (if available in your region)

4-If the bot keeps looping you, try typing "talk to an agent" or "human support" in the chat multiple times until it gives you the option.

5-Request a Refund for Incorrect Charges

• If you were charged for POS Pro by mistake, go to Settings > Billing > View Invoices and take screenshots of any incorrect charges.
• Contact Shopify Support and request a refund based on the issue.

6-Shopify usually refunds subscription overcharges if the system incorrectly billed you, but you must contact them directly. If support is unresponsive, your last resort is disputing the charge through your bank or payment provider—but this could temporarily freeze your Shopify account.

Final Thoughts

I totally understand the frustration with Shopify’s support system, and you’re not alone in this. Try the downgrade workaround, push through the chatbot for a real agent, and request a refund ASAP. If all else fails, disputing the charges through your bank is an option, but it’s better to try Shopify’s support first.

If you need any other assistance, feel free to ask, and I will try my best to support you.
Best regards,
Daisy.