POS system on Ipad not showing SVG files on products

thedogsdindins
Visitor
1 0 0

Hi can anyone help me find a solution the the issue I'm having. So I've created my shopify site using SVG files for the images, products, collections etc. The problem happens when it comes to the POS system it will strangely show the images for the collections which are an SVG format, however the product images show up blank even though they're in the same format. I've troubleshooted this by changing a couple images to a webp format and they show up on the POS IOS app so its definitely an issue with  SVG compatibility. I've tried resetting the cache, updating the ipads to the latest software (as I know IOS didn't used to support SVG), fully updating the POS system but nothing seems to work. Is there a way to fix this issue with the SVG files without having to change all 300+ product images to webp? Below is a picture of the collections correctly using the SVG files but the products not showing.

Untitled design (1).jpgUntitled design.jpg

Reply 1 (1)

Mac
Shopify Staff
1688 176 277

Hi there, @thedogsdindins.

Thanks for sharing your concern.

 

I appreciate you for trying those troubleshooting steps. I'd like for our team to take a closer look into this. Since we will need to access your account to gather more information. we can continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can provide further assistance tailored to your account.

Mac | Social Care @ Shopify 
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