Retail hardware, software, and Shopify Point of Sale
Hi can anyone help me find a solution the the issue I'm having. So I've created my shopify site using SVG files for the images, products, collections etc. The problem happens when it comes to the POS system it will strangely show the images for the collections which are an SVG format, however the product images show up blank even though they're in the same format. I've troubleshooted this by changing a couple images to a webp format and they show up on the POS IOS app so its definitely an issue with SVG compatibility. I've tried resetting the cache, updating the ipads to the latest software (as I know IOS didn't used to support SVG), fully updating the POS system but nothing seems to work. Is there a way to fix this issue with the SVG files without having to change all 300+ product images to webp? Below is a picture of the collections correctly using the SVG files but the products not showing.
Hi there, @thedogsdindins.
Thanks for sharing your concern.
I appreciate you for trying those troubleshooting steps. I'd like for our team to take a closer look into this. Since we will need to access your account to gather more information. we can continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can provide further assistance tailored to your account.
Mac | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hey Community! As the holiday season unfolds, we want to extend heartfelt thanks to a...
By JasonH Dec 6, 2024Dropshipping, a high-growth, $226 billion-dollar industry, remains a highly dynamic bus...
By JasonH Nov 27, 2024Hey Community! It’s time to share some appreciation and celebrate what we have accomplis...
By JasonH Nov 14, 2024